Returns & Exchanges
We want you to love what you wear. If something is not quite right, unworn items with tags attached can be returned or exchanged within 7 days of delivery.
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Step one
Start online
Tap start a return and enter your order number and email. Choose a refund or an exchange.
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Step two
Pack it up
Place unworn items with tags in the original or different packaging, and attach the return label we email you.
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Step three
Drop it off
Take it to the recommended return location. Refunds are issued within 10 business days of arrival.
FAQs
Unworn, unwashed items with tags attached can be returned or exchanged within 7 days of delivery.
Final sale items, and anything worn, washed or without tags.
Refunds go back to your original payment method within 10 business days of your return arriving.
Returns and exchanges are free of charge.
Choose exchange when you start your return and we ship the new item as soon as your return is scanned.
Returns and exchanges are not available on international orders.
Contact us within 3 days of delivery at info@laddandco.com with photos and a description, and we will make it right.